Refund policy

Sadaqah, Khums and Kabristan Sadqah given to the Khoja Shia Ithna-Asheri Jamaat, Mumbai are voluntary donations. They are normally not refundable.

If you paid by mistake — for example the wrong amount, or the same payment twice — you can ask for a refund within 7 days of the payment.

Approved refunds are sent back to the same method you paid with (the same UPI account, card or bank account). Once the Jamaat approves it, your bank usually shows the money within 5–7 working days.

Contact the Jamaat office and tell us:

• your receipt number (it starts with KSIJ-), or the Cashfree payment reference from your SMS or email;
• the amount and the date you paid;
• what went wrong.

If you paid from your own UPI app (not through Cashfree), please contact the Jamaat office with the UPI reference number from your app.